Shipping policy

Shipping Policy

We ship orders quickly and with precision. Once your order is placed, we get to work.
Read the details below so there are no surprises.

Processing Time

Orders are processed within 1–2 business days.
During product launches or high-volume periods, processing may take up to 3 business days.

We do not ship on weekends or public holidays.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your delivery address and order weight.

UK Shipping (Royal Mail / Courier Partners)

  • Standard Delivery: 2–4 business days

  • Express Delivery: 1–2 business days

Europe (outside UK + Ireland)

  • Standard Delivery: 5-10 business days

USA + Canada

  • Standard Delivery: 7-15 business days

Australia + New Zealand

  • Standard Delivery: 10-20 business days

Rest of the world

  • Standard Delivery: 10-25 business days 

Delivery times are estimates. Once a package leaves our facility, carrier delays are outside of our control.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking link.
If you don’t see it, check spam or promotions folders.

Address Accuracy

Please check your shipping address carefully at checkout.
We are not responsible for:

  • Failed deliveries due to incorrect addresses

  • Additional shipping fees for re-delivery

If you made a mistake, contact us immediately: ironlionuk@gmail.com.
If the order hasn’t shipped yet, we’ll correct it.

Missing / Delayed Orders

If your package is delayed, first check the carrier tracking information.
If tracking shows no movement for 7+ days, contact us. We’ll investigate.

We do not refund for delays caused by the shipping carrier, customs, or uncontrollable events.

Lost Packages

If a parcel is confirmed lost by the carrier, we will replace or refund your order.

If tracking shows “delivered” but you did not receive it:

  • Check with neighbours, household members, or building staff

  • Verify your shipping address

  • Contact the carrier directly
    After this, contact us and we’ll assist — but theft from your doorstep is outside our liability.

Damaged Orders

If your order arrives damaged:

  • Take clear photos of the product and packaging

  • Contact us within 48 hours
    We will replace the damaged items swiftly.

Contact

For any shipping questions or issues:
Email: ironlionuk@gmail.com